Practice Manager Info

Patient Service

As a busy practice manager, you know the importance of making sure that all areas of your office run as efficiently as possible. From the front desk to chair side patient care, you need to make sure that patients are receiving the best care possible.

It’s easy to focus on the care and service you deliver to patients while they are in your office.

Patient communication presents challenges to healthcare practices of all sizes. As practices grow and focus more attention on in-office patients, it can be difficult to find the resources to proactively communicate with patients about their future appointments. Automated appointment notifications have emerged as a solution, requiring minimal staff time to deliver personalized confirmations to all patients.

Practices who employ automatic calling to aid in patient communication have seen dramatic improvements in no-show rates. On average, users of HouseCalls, TeleVox’s automated messaging system, experience nearly 30% fewer missed appointments as a result of these patient messages. HouseCalls has proven to be a patient-friendly communication system, offering flexible delivery of appointment confirmations via telephone, e-mail and text messages.

Appointment reminder systems offer many advantages to the practice. Notifications feature natural human voices, maintaining the personal care you provide to each patient. Reminder calls can be delivered in multiple languages, and they can include response options that allow patients to confirm appointments, reschedule appointments, repeat the message, speak with a staff member and more. Automated communication eliminates much of the time associated with appointment notifications, allowing for greater focus on patient care.